Individual and Organizational Perspectives on Emotion Management and Display

Individual and Organizational Perspectives on Emotion Management and Display

Affect and emotion have been recognized as important factors in understanding behavior in organizations, as evidenced by the increasing frequency of special journal issues, themed conferences, and books and articles devoted to the topic. The articles in this volume represent a selection of the best papers presented at the fourth international conference on emotions and organizational life (which was held in London, England, in June, 2004), together with invited papers by some leading scholars in the field.

The theme of this volume, individual and organizational perspectives on Emotion Management and display, concerns the management by organizations of the emotions of employees and effects on individuals. It begins by looking at the effective self-management of emotions and how leaders can use emotions, intelligently and sometimes paradoxically, to foster effective personal and team outcomes, and goes on to examine the nature of emotionally charged incidents between employees and supervisors.

Wilfred J. Zerbe, Neal M. Ashkanasy, and Charmaine E.J. Hartel

Elsevier

2006

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English

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